Terms of Use

  • Updated: 22 February 2024

  • Effective: 1 July 2024

This document governs access to and use of our online legal services ("Online Services") provided on the website of Legal Liaison Ltd (ACN 678 720 986) trading as Clean Law (Clean Law, we, us, or our) at cleanlaw.com.au. By accessing or using this website, you acknowledge and accept these Terms of Use and our Privacy Policy. We may at any time change these Terms of Use or any other content of this website.

1. Not-for-Profit Organisation

  • Clean Law is a not-for-profit organisation, not a law firm. Our mission is to protect clients from the financial risks associated with unethical conduct in the legal profession. We provide accessible legal information and resources to help you avoid the costly pitfalls and potential financial ruin that can result from unscrupulous legal practices. As a not-for-profit organisation, all fees charged for services are used solely to cover costs and support our mission to promote legal ethics. Clean Law does not operate for profit, and any surplus is reinvested to further our mission.

2. Users of our Website vs. Clients of our Lawyers

2.1 Online Services vs. Offline Legal Services

  • We offer Online Services to Users (referred to as "you") through our website. Additionally, we provide distinct offline legal services to Clients, delivered personally by our staff, associates, and third-party lawyers. This document governs only the use of our website by Users, and does not apply to Clients who have engaged our legal services offline.

2.2 Becoming a Client

  • Users of our website do not automatically become our Clients, and vice versa. To become a Client of Clean Law, you must personally contact one of our lawyers and formally engage our offline legal services. This engagement qualifies you for client-legal privilege. It is possible to be both a User of our website and a Client of our offline legal services simultaneously. However, in doing so, you must understand and agree to the following conditions:

  • 2.2.1 Any content generated through our website will not be automatically reviewed by your lawyer. It is your responsibility to bring any such content to their attention if you wish.

  • 2.2.2 Your interactions with our website may not be subject to human review until you specifically request such an action.

3. Acceptance of Terms

  • This Agreement governs your access to and use of Clean Law's website, mobile apps, and other online products (“Online Services”). By accessing or using the Online Services, you agree to these Terms and our Privacy Policy.

4. Not Legal Advice

  • The content provided through our Online Services is for informational purposes only and does not constitute legal or professional advice. Before proceeding, please confirm that you understand the AI chatbot’s responses do not constitute legal advice. You should consult a qualified human lawyer before relying on any information provided by the chatbot. By continuing, you agree to these terms. If you do not agree to these terms, you must not use our services.

5. Use of Online Services

  • You must be at least 18 years old or the minimum age required by your country's laws to use our Online Services. Our Online Services are provided on an "as is" basis without warranties of any kind, and we disclaim all liability to the maximum extent permitted by law. Your use of our services grants you a non-exclusive, non-transferable licence to access and use the Online Services in accordance with these Terms.

6. Intellectual Property

  • Users of this website are granted a non-exclusive, non-assignable, and non-transferable licence to use this website only in accordance with these Terms of Use. Nothing in these Terms of Use or this website will give users ownership of the content. Users may not sell, modify, copy, distribute, transmit, display, perform, reproduce, republish, licence, frame, upload, transmit, post, communicate, or use the content except as:

  • permitted under the Copyright Act, including for any fair dealing purposes such as private study, research, criticism, or review; or

  • authorised in writing by us.

  • We reserve all rights, title, and interests (including present and future copyright) on this website. All material including domain names, company and business names, text, graphics, images, photographs, illustrations, diagrams, logos, icons, software, and all products and services described on this website are owned exclusively by Clean Law, its related legal entity (unless expressly indicated otherwise). We reserve the right to all other intellectual property that is inherent in other information, products, processes, or technologies which form part of this website and are not explicitly licensed.

7. Prohibitions

  • Users of this website must not:

  • Use this website in any way contrary to law or regulation or these Terms.

  • In any way interfere with access to, or functionality of, this website or any transaction or process undertaken via the website.

  • Reproduce, incorporate, or store any information from this unless the prior written consent has been obtained from us.

  • Modify, copy, lease, sell, or distribute any of our Online Services.

  • Attempt to or assist anyone to reverse engineer, decompile, or discover the source code or underlying components of our Online Services, including our models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law).

  • Automatically or programmatically extract data or Output (defined below).

  • Represent that Output was human-generated when it was not.

  • Interfere with or disrupt our Online Services, including circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations we put on our Online Services.

  • Use Output to develop models that compete with our Online Services.

8. Content

8.1 Content

  • You may provide input to our Online Services (“Input”), and receive output from our Online Services based on the Input (“Output”). Input and Output are collectively “Content.”

8.2 Your Input

  • 8.2.1 You are responsible for Input, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licences, and permissions needed to provide Input to our Online Services.

  • 8.2.2 To the extent permitted by applicable law, you retain your ownership rights in Input.

  • 8.2.3 You permit us to use your Input to generate and own the Output, assisting you, providing further offline legal services to you, and improving our services.

8.3 Our Output and IP Rights

  • 8.3.1 We and our associates own all rights, title, and interest in and to the Online Services. As between you and Clean Law, and to the extent permitted by applicable law, we retain the ownership, right, title, and interest, if any, in and to Output.

  • 8.3.2 We may use Content anonymously to provide, maintain, develop, and improve our services, comply with applicable law, enforce our terms and policies, and keep our services safe.

  • 8.3.3 You retain client-legal privilege for the Content if you proceed to engage our offline legal services.

8.4 Period of Retaining the Content

  • For security purposes, all content will be permanently deleted after 30 days.

8.5 Accuracy

  • We are constantly working to improve our services to make them more accurate, reliable, safe, and beneficial. Given the nature of artificial intelligence and machine learning, use of our Online Services may, in some situations, result in inaccurate, incomplete, and/or not current Output. When you use our Online Services you understand and agree:

  • 8.5.1 Output may not always be accurate. You should not rely on Output from our Online Services as a sole source of truth or factual information, or as a substitute for professional advice.

  • 8.5.2 You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before using or sharing Output from the Online Services.

  • 8.5.3 You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.

  • 8.5.4 Our Online Services may provide incomplete, incorrect, or offensive Output that does not represent Clean Law’s views. If Output references any third-party products or Online Services, it doesn’t mean the third party endorses or is affiliated with Clean Law.

9. Subscriptions

9.1 Billing

  • If you purchase any Online Services, you will provide complete and accurate billing information unless your subscription is free. For paid subscriptions, we will automatically charge your payment method on each agreed-upon periodic renewal until you cancel. You’re responsible for all applicable taxes, and we’ll charge tax when required. If your payment cannot be completed, we may downgrade your account or suspend your access to our Online Services until payment is received.

9.2 Service Credits

  • You can pay for some Online Services in advance by purchasing service credits.

9.3 Cancellation or Downgrade Subscription

  • You can cancel or downgrade your subscription at any time. Payments are non-refundable, except where required by law.

9.4 Changes

  • We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days’ notice, and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.

9.5 Termination

  • You are free to stop using our Online Services at any time. We reserve the right to suspend or terminate your access to our Online Services or delete your account if we determine:

  • You breached these Terms or Privacy Policy.

  • We must do so to comply with the law.

  • Your use of our Online Services could cause risk or harm to us, our users, or anyone else.

  • We also may terminate your account if it has been inactive for over a year and you do not have a paid account. If we do, we will provide you with advance notice.

9.6 Appeals

  • If you believe we have suspended or terminated your account in error, you can file an appeal with us by sending us an email at info@cleanlaw.com.au.

9.7 Discontinuation of Online Services

  • We may decide to discontinue our Online Services, but if we do, we will give you advance notice and a refund for any prepaid unused Online Services.

10. Disclaimer

  • OUR ONLINE SERVICES ARE PROVIDED “AS IS.” EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR ASSOCIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) WITH RESPECT TO THE ONLINE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF USAGE. WE DO NOT WARRANT THAT THE ONLINE SERVICES WILL BE UNINTERRUPTED, ACCURATE, OR ERROR-FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.

  • YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUTS FROM OUR ONLINE SERVICE IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.

  • While care and diligence have been used to develop and maintain our system for the Online Services, text generated by the machine may not be accurate, current, or complete in all respects and, consequently, we do not make any representations or warranties as to the accuracy, currency, or completeness of the information generated by our Online Services.

  • Our Online Services may provide incomplete, incorrect, or offensive Output that does not represent our views. If Output references any third party products or Online Services, it doesn’t mean the third party endorses or is affiliated with us.

  • You must evaluate Output for accuracy and appropriateness for your use case, including consulting your lawyer, before using or relying on the Output from our Online Services.

  • We are not responsible to you or anyone else for any loss suffered in connection with the use of this website or any of its content generated by interacting with our website. We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website, its content, or the information on it, including links to other websites.

  • Where liability cannot be excluded, any liability incurred by us in relation to the use of this website or its content is limited to the extent provided for by the Australian Consumer Law. To the extent permitted by law, we will not be liable for any consequential, incidental, indirect, or special loss.

11. Limitation of Liability

NEITHER WE NOR ANY OF OUR ASSOCIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE ONLINE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR FIFTY DOLLARS ($50). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

CLEAN LAW’S ASSOCIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD-PARTY BENEFICIARIES OF THIS SECTION.

12. Third-Party Services and Content

  • Our Services may include or link to third-party services and content, or information generated by machines. We are not responsible for third-party services or content and content generated by machines, and you use them at your own risk.

13. Indemnity

  • The AI chatbot available on our website is designed specifically for Australian users with queries related to Australian law. It is not intended for non-Australian users or for addressing legal issues outside of Australian jurisdiction. While we strive to provide accurate and relevant information, the AI chatbot may generate inappropriate or incorrect responses. By using our AI chatbot, users agree to indemnify our law firm against any direct or indirect losses incurred as a result of relying on the information generated by the chatbot. Users are advised to seek professional legal advice for their specific legal matters.

  • Whether you are an individual, a business, or an organisation, to the extent permitted by law, you will indemnify and hold harmless us, our associates, and our personnel, from and against any costs, losses, liabilities, and expenses from claims arising out of or relating to your use of the Online Services and Content or any violation of these Terms.

14. Amendments and Termination

  • We may update these Terms or our Online Services from time to time. Your continued use of the Online Services after any changes indicates your acceptance of the new terms.

  • Either party may terminate this Agreement at any time. Certain provisions will survive termination.

15. Dispute Resolution

  • YOU AND CLEAN LAW AGREE TO THE FOLLOWING MANDATORY MEDIATION AND CLASS ACTION WAIVER PROVISIONS:

15.1 Informal Dispute Resolution

  • We would like to understand and try to address your concerns before any formal legal proceedings. Before either of us files a claim against the other, we both agree to try to resolve the Dispute informally. You agree to do so by sending us notice through this form. We will do so by sending you notice to the email address associated with your account. If we are unable to resolve a Dispute within 60 days, either of us has the right to initiate arbitration. We also both agree to attend an individual settlement conference if either party requests one during this time. Any statute of limitations will be tolled during this informal resolution process.

15.2 Mediation Procedures

  • The mediation will be conducted by videoconference if possible, but if the mediator determines a mediation should be conducted in person, the location will be in NSW, or as determined by the mediator. The mediation will be conducted by a sole mediator. The mediator will be one assigned by a Community Justice Centre or the Fair Trading of NSW. If the Community Justice Centre and Fair Trading of NSW do not accept our case or facilitate mediation, the mediator will be appointed by Clean Law.

15.3 Mandatory Mediation

  • If we are unable to resolve the Dispute, you and Clean Law agree to resolve any claims arising out of or relating to these Terms or our Online Services, regardless of when the claim arose, even if it was before these Terms existed (a “Dispute”), through Mediation.

  • Mediation attempt is compulsory before any formal litigation, except for the following claims: (i) individual claims brought in small claims in a local court; and (ii) injunctive or other equitable relief to stop unauthorised use or abuse of the Online Services or intellectual property infringement or misappropriation.

15.4 Class and Jury Trial Waivers

  • You and Clean Law agree that Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available. The parties agree to sever and litigate in court any request for public injunctive relief after completing arbitration for the underlying claim and all other claims. This does not prevent either party from participating in a class-wide settlement. You and Clean Law knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim.

15.5 Severability

  • If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire dispute resolution section will be unenforceable in its entirety.

16. General Terms

16.1 Assignment

  • You may not assign or transfer any rights or obligations under these Terms and any attempt to do so will be void. We may assign our rights or obligations under these Terms to any affiliate, subsidiary, or successor in interest of any business associated with our Online Services.

16.2 Changes to These Terms or Our Online Services

  • We are continuously working to develop and improve our Online Services. We may update these Terms or our Online Services accordingly from time to time. For example, we may make changes to these Terms or the Online Services due to:

  • Changes to the law or regulatory requirements.

  • Security or safety reasons.

  • Circumstances beyond our reasonable control.

  • Changes we make in the usual course of developing our Online Services.

  • To adapt to new technologies.

  • We will give you at least 30 days’ advance notice of changes to these Terms that materially adversely impact you either via email or an in-product notification. All other changes will be effective as soon as we post them to our website. If you do not agree to the changes, you must stop using our Online Services.

16.3 Delay in Enforcing These Terms

  • Our failure to enforce a provision is not a waiver of our right to do so later. Except as provided in the dispute resolution section above, if any portion of these Terms is determined to be invalid or unenforceable, that portion will be enforced to the maximum extent permissible, and it will not affect the enforceability of any other terms.

16.4 Entire Agreement.

  • These Terms contain the entire agreement between you and Clean Law regarding the Online Services and, other than any service-specific terms, supersede any prior or contemporaneous agreements between you and Clean Law.

17. Governing Law

  • This Agreement is governed by the laws of NSW, without regard to conflict of law principles. Any legal actions against us must be commenced in NSW within one year after the claim arose.

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