Privacy policy

Updated: 22 February 2024

Effective: 1 July 2024

Legal Liaison Ltd (ACN 678 720 986), trading as Clean Law (together with our affiliates, “Clean Law”, “we”, “our” or “us”), is a not-for-profit organisation committed to promoting ethics and transparency within the legal profession. We respect your privacy and are strongly committed to keeping secure any information we obtain from or about you. This Privacy Policy describes our practices with respect to Personal Information we collect from or about you when you use our website, applications, and online legal services (collectively, “Online Services”).

This Privacy Policy does not apply to the offline legal services we provide to our clients. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

1. Personal Information We Collect

We collect personal information relating to you (“Personal Information”) as follows:

Personal Information You Provide: We collect Personal Information if you create an account to use our Online Services or communicate with us as follows:

  • Account Information: When you create an account with us, we will collect information associated with your account, including your name, contact information, account credentials, and transaction history, (collectively, “Account Information”).

  • User Content: When you use our Online Services, we collect Personal Information that is included in the input, file uploads, or feedback that you provide to our Online Services (“Content”).

  • Communication Information: If you communicate with us, we collect your name, contact information, and the contents of any messages you send (“Communication Information”).

  • Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity (collectively, “Other Information You Provide”).

Personal Information We Receive Automatically From Your Use of Our Online Services: When you visit, use, or interact with our Online Services, we receive the following information about your visit, use, or interactions (“Technical Information”):

  • Log Data: Information that your browser or device automatically sends when you use our Online Services. Log data includes your Internet Protocol address, browser type and settings, the date and time of your request, and how you interact with our Online Services.

  • Usage Data: We may automatically collect information about your use of the Online Services, such as the types of content that you view or engage with, the features you use and the actions you take, as well as your time zone, country, the dates and times of access, user agent and version, type of computer or mobile device, and your computer connection.

  • Device Information: Includes the name of the device, operating system, device identifiers, and browser you are using. Information collected may depend on the type of device you use and its settings.

  • Cookies: We use cookies to operate and administer our Online Services and improve your experience. A “cookie” is a piece of information sent to your browser by a website you visit. You can set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. However, refusing a cookie may in some cases preclude you from using, or negatively affect the display or function of, a website or certain areas or features of a website.

  • Analytics: We may use a variety of online analytics products that use cookies to help us analyse how users use our Online Services and enhance your experience when you use the Online Services.

2. How We Use Personal Information

We may use Personal Information for the following purposes:

  • To provide, administer, maintain and/or analyse our Online Services: We use your data to ensure that our Online Services function properly and to analyse how users interact with our services to improve and develop new features.

  • To improve our Online Services and conduct research: Your data helps us understand user needs and refine our services to better align with our mission of promoting legal ethics.

  • To communicate with you: We may send you information about our Online/Offline Services, updates, and events related to our mission.

  • To develop new programs and services: We use your data to innovate and offer new services that align with our commitment to transparency and ethics in the legal profession.

  • To prevent fraud, criminal activity, or misuse of our Online Services: We safeguard our services and users by using your data to detect and prevent malicious activities and to protect the security of our IT systems.

  • To comply with legal obligations and legal processes: We process your data to meet legal requirements and protect our rights, privacy, safety, or property, as well as those of our affiliates, you, or other third parties.

Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information so that it may no longer be used to identify you and use such information to analyse the effectiveness of our Online Services, improve and add features to our Online Services, conduct research, and for other similar purposes. In addition, from time to time, we may analyse the general behaviour and characteristics of users of our Online Services and share aggregated information, such as general user statistics, with third parties, publish such aggregated information, or make such aggregated information generally available. We will maintain and use de-identified information in anonymous or de-identified form and will not attempt to re-identify the information unless required by law.

As noted above, we may use Content you provide to improve our online and offline services, for example, to enhance our Legal AI chatbot and provide further offline legal assistance to you.

Human Attention: For security purposes, the information collected about you will be de-identified before use by any staff member unless you initiate contact with us, either online or offline.

3. Disclosure of Personal Information

In certain circumstances, we may provide your Personal Information to third parties without further notice to you unless required by law:

  • Vendors and Service Providers: To assist us in meeting business operations needs and performing certain services and functions, we may provide Personal Information to vendors and service providers, including providers of hosting services, customer service vendors, cloud services, email communication software, web analytics services, and other information technology providers, among others. Pursuant to our instructions, these parties will access, process, or store Personal Information only in the course of performing their duties to us.

  • Legal Requirements: We may share your Personal Information, including information about your interaction with our services, with government authorities, industry peers, or other third parties if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, to protect and defend our rights or property, to detect or prevent fraud or other illegal activity, to protect the safety, security, and integrity of our products, employees, or users, or the public, or to protect against legal liability.

4. Your Rights

Depending on location, individuals may have certain statutory rights in relation to their Personal Information. For example, you may have the right to:

  • Access your Personal Information and information relating to how it is processed.

  • Delete your Personal Information from our records.

  • Rectify or update your Personal Information.

  • Transfer your Personal Information to a third party (right to data portability).

  • Restrict how we process your Personal Information.

  • Withdraw your consent—where we rely on consent as the legal basis for processing at any time.

  • Object to how we process your Personal Information.

  • Lodge a complaint with your local data protection authority.

You can exercise some of these rights through your Clean Law online account. If you are unable to exercise your rights through your account, please submit your request to info@cleanlaw.com.au.

A Note About Accuracy: Our legal AI chatbot, like Themis, generates responses by predicting the words most likely to appear next based on your input. In some cases, the words predicted may not be factually accurate. For this reason, you should not rely on the factual accuracy of output from our legal AI chatbot. If you notice that Themis’s output contains factually inaccurate information about you and you would like us to correct the inaccuracy, you may submit a correction request to info@cleanlaw.com.au. Given the technical complexity of how our legal AI chatbot works, we may not be able to correct the inaccuracy in every instance.

5. Children

Our Online Service is not directed to children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Information to us through our Online Service, please email us at info@cleanlaw.com.au. We will investigate any notification and, if appropriate, delete the Personal Information from our systems. If you are 13 or older but under 18, you must have permission from your parent or guardian to use our Online Services.

6. Links to Other Websites

The Online Service may contain links to other websites not operated or controlled by us. The information that you share with Third Party Sites will be governed by the specific privacy policies and terms of service of the Third Party Sites and not by this Privacy Policy. By providing these links, we do not imply that we endorse or have reviewed these sites. Please contact the Third Party Sites directly for information on their privacy practices and policies.

7. Security and Retention

For security purposes, the history of your interactions with our legal AI chatbot that is older than 30 days will be automatically and permanently deleted unless you contact us for offline legal services.

We implement commercially reasonable technical, administrative, and organisational measures to protect Personal Information both online and offline from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error-free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Online Service or email. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Service or third-party websites.

We will retain your Personal Information only as long as we need to provide our Service to you or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations. The duration for which we retain Personal Information depends on several factors, such as the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure, our purpose for processing the information, and any legal requirements.

8. International Users

By using our Online Service, you understand and acknowledge that your Personal Information will be processed and stored in our facilities and servers in the United States and Australia and may be disclosed to our service providers and affiliates in other jurisdictions.

Legal Basis for Processing: Our legal bases for processing your Personal Information include:

  • Performance of a contract with you when we provide and maintain our Online Services. When we process Account Information, Content, and Technical Information solely to provide our Services to you, this information is necessary to be able to provide our Online Services. If you do not provide this information, we may not be able to provide our Services to you.

  • Our legitimate interests in protecting our Online Services from abuse, fraud, or security risks, or in developing, improving, or promoting our Online Services, including when we train our models. This may include processing Account Information, Content, Social Information, and Technical Information.

  • Your consent when we ask for your consent to process your Personal Information for a specific purpose that we communicate to you. You have the right to withdraw your consent at any time. You may exercise this right by requesting that we permanently delete your profile and close your account.

  • Compliance with our legal obligations when we use your Personal Information to comply with applicable law or when we protect our or our affiliates’, users’, or third parties’ rights, safety, and property.

You can contact us at info@cleanlaw.com.au regarding matters related to Personal Information processing.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post an updated version on this page unless another type of notice is required by applicable law.

Contact Us

Please write to info@cleanlaw.com.au if you have any questions or concerns not already addressed in this Privacy Policy.